Plan terms

What each plan includes

Each plan includes what its card on the pricing page says. Developer hours are per billing month and don't roll over. Dev Subscription plans work on one active request at a time (two on the two-at-a-time plan); you can queue as many as you like.

Business days and reply times

A business day is Monday to Friday, 9am–6pm Central Time (Austin, Texas). A message that arrives outside those hours counts from the next business day. We reply within one business day on Care and Dev Subscription, and the same business day on Care Plus. The App Rescue Audit report arrives within 2 business days of getting access to your app.

Billing

Plans are paid in advance, monthly or every 3 months, through Stripe. Prices are in US dollars; taxes are added where the law requires them. If we change a price, we tell you at least 30 days before it applies to your plan.

Automatic renewal, cancelling and pausing

Every plan renews automatically at the end of each period (a month or 3 months) and charges the card on file, until you cancel. You can cancel any time from your portal, under Your plan → Manage or cancel plan. Your plan stays active until the end of the period you already paid for, and there are no refunds for partial periods except the guarantees below.

You can also pause from your portal: we stop charging from your next renewal and keep working until the end of the period you paid for. When you resume after that, a new period starts and is charged that day.

Guarantees

If you cancel a plan within 7 days of its first payment, we refund 75% of that payment. To claim it, cancel and tell us, from your portal or by writing to billing@devonauts.com. Cancelling alone doesn't trigger it: a person on the team issues the refund to your original payment method.

The App Rescue Audit costs $299 and you get a written report in 2 business days. If it finds no issue of medium or high severity, you get a full refund. If you start a plan within 30 days, the $299 is credited to your first month.

What's outside a plan

Third-party costs (hosting, domains, licences, app store fees, AI usage) are paid by you. Work that doesn't fit a plan gets a separate fixed quote, and nothing is done or charged until you approve it. We may decline requests that are unlawful or put other people at risk.

Your code

The code we write for you is yours once the period it was written in is paid.

Confidentiality and access to your systems

We keep your code, data and business information confidential and use them only for the work you asked for.

We ask for the least access the work needs, through invites to your own accounts (GitHub, Supabase, your hosting) instead of shared passwords. Never send us passwords or secret keys. When a plan or project ends, we remove our access to your systems and delete the copies of your code and data we hold, except what the law requires us to keep. You can remove our access yourself at any time.

Our privacy notice explains what personal data we keep.

The free App Health Check

The health check is free. It reads only what any visitor can see from the outside of a public address (security headers, the files and scripts the site serves, speed and similar basics) and never tries to sign in or break anything. Only check sites you own or are allowed to test. The report is automated: it can miss problems or flag things that turn out fine, and it isn't an audit or a guarantee that your app is secure. We may limit use that looks like abuse.

No other warranties

Apart from what these terms promise, our work, this site and the free tools are provided “as is” and “as available”. To the extent the law allows, we give no other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

Limitation of liability

We work carefully and fix what we got wrong at no extra cost. No software is free of every error. To the extent the law allows, we aren't liable for indirect, incidental or consequential losses, such as lost profits, revenue, data or business, and our total liability for a plan or the audit is limited to what you paid for it in the last 3 months. We accept no liability for the free health check.

Changes to these terms

If we change these terms, we update the date above. If a change affects a plan you have, we email you before it applies.

Governing law

These terms are governed by the laws of the State of Texas, USA, without regard to its conflict-of-law rules. Any dispute goes to the state or federal courts located in Travis County, Texas, and both sides accept their jurisdiction.

Questions

Write to hello@devonauts.com, or to billing@devonauts.com about payments and refunds. You can also reach us from the contact page.